Idecided to apply for medicine at the end of my first year of A levels. Everything seemed to
be going to plan, except for a niggling back pain I could not get rid
of. Soon it was so bad that I couldn't sleep at night, fell asleep in
lessons, lost my appetite, and dropped from an above average student to
a straight D student. Four months later I was diagnosed with a Ewing's
sarcoma of my right sacroiliac joint.
I left school to become a patient. The details of my time on the
"other side of the sheets" wouldn't make interesting reading, but
I had one year of chemotherapy and surgery and am now very well. What I
am writing about here is some of the doctors I met during that
time.
My first encounter with a consultant has yet to be matched. The
orthopaedic surgeon was communicative, honest, compassionate, and had a
great sense of humour. I have yet to meet a surgeon quite like him and,
if you'll pardon the cliché, I quite literally owe my life to him.
The second orthopaedic surgeon did not live up to the earlier
precedent. We met when I sat nervously in his clinic waiting to
discover how my tumour was to be "dealt with." He beckoned my
exceptionally well informed and protective mother and me into his room.
"So," he asked me, "what do you do?" I proudly explained that I
was applying to medical school. "You mean you were," he barked. Our
appointment continued and while he examined me, my mother asked
questions about the nature of the planned surgery. "Are you a
physio?" was his initial response before he turned to me and
explained that in his opinion if the tumour was to be removed, then
bone from somewhere else would need to be used to fill the defect. He
planned to use my fibula. My face must have said it all and I wasn't
exactly reassured when he said, "You don't need your fibula. God
gave it to you so that I could take it out."
Another consultation involved a consultant radiologist. There wasn't
nearly as much conversation in this meeting, but my feelings towards
him were more hateful, particularly following a rather humiliating
examination. When my mother, as ever at my side, asked about the side
effects of the proposed six weeks of pelvic radiotherapy, he peered
over his glasses and said, "Are you a physio?" When pressed for
further details he patted me on the leg and said, "You'll probably
have a bit of an upset tummy." Even at this stage in my training I
realise that this brings a whole new meaning to the term "informed
consent."
Perhaps the consultation to top all others was my most recent check up.
After my annual reminder of what it is like to sit in a crowded,
uncomfortable, and overheated waiting room for two and a half hours, I
was ushered into a cubicle to see the specialist registrar. The doctor
introduced himself (a first), but what followed was poor communication
and a perfect demonstration that he did not have any idea why I was
attending the clinic. He began talking about the importance of an
annual review and chest radiograph, continuing with, "In the
mean-time you must do your bit and examine yourself once a month."
Clearly he thought I had the same diagnosis as his previous patient and
was relying on consultation repetition, but I was annoyed by his
neglect to read the last clinic letter in my file, or at the very least
to inform himself of my original diagnosis. By the look on my mother's
face, she felt the same and I was only glad he hadn't asked her if she
was a physio. "I'm sorry," I said, the irritation becoming
increasingly obvious, "but how the hell do you expect me to do an
orthopaedic self examination?" "You're a medical student, it's
obvious," was the condescending reply. By now I was starting to
worry, thinking that for the past seven years I had been doing
something fundamentally wrong and wondering why no one had shown me how
to examine my own sacroiliac joints. My mother and I knew that the
doctor in front of me had got something very wrong and for good measure
my mother suggested that we should have an MRI scanner installed in the
garage. I think the penny then dropped and he realised that I was not
like his previous patient (who probably had an earlier breast
malignancy) and quickly began flicking through my
notes.
Overall, I cannot fault the quality of the care I received and
clearly without it I would not be here today. I am fortunate to be able
to look at these and a number of equally insensitive meetings and
laugh. However, perhaps I (and others) have some simple lessons to
learn. Perhaps the most important lessons are these: treat patients and
their relatives as real people, always read the notes, and don't
complain about communication skills exams and seminars-there will
always be some students who benefit from
them.